My daughter has an hp pavillion laptop running windows XP. Its a school computer so we are not administrators on it. (She goes to a cyber charter school). I put a call in to the school's tech support but they are notoriously slow in getting back to me so I thought I'd ask you tech savvy people & maybe someone will have an idea of what to do. When we start it up we get a page asking id we want to start it in safe mode, normal mode, etc. No matter which one we choose, the same thing happens. It says its doing a disk check, which takes about 3 seconds & then it comes up with the windows loading page. It tries to load for about a minute, & then instead of windows coming up, it just starts the whole rigamarole all over again. It does this in a continuous loop, never getting into actual windows. Anyone know what might be going on? She can do all her regular school work on her PC, but she has a virtual class at 1:00 & she must use the school's software for that so we're trying to figure it out before then.
Problem with daughter's laptop
(6 posts) (3 voices)-
just a possibility here:
Try booting from the XP Cd
Run the Recovery Console and press R. When at the command prompt type:
chkdsk /r
This will check and fix any errors. Reboot after its done. It problem still exists, run Recovery Console again and this time type:
fixmbr
If it says you have a non-standard or bad master boot record then select yes and run it.
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OR
Boot your computer from your Windows XP restore cd/OS cd, when the menu comes up hit the R key to get to the recovery prompt.
The prompt should start off at C:\Windows. Type cd system32. The prompt should now read C:\Windows\system32
Type: copy userinit.exe wsaupdater.exe
Reboot
Posted 15 years ago # -
If this works, I would then run your Anti-Virus to make sure it's not infected. Sounds like it may be. Did your daughter ever receive any auto-shutdown notifications before this started?
Posted 15 years ago # -
thenameipicked
MemberAh ok. What is happening, is that you are getting the Safe Mode or Normal Mode message because it doesn't startup correctly. However, there is apparently something wrong with the booter, and so what you will need is a boot CD or floppy (if those exist anymore). You could download one, like this, and will help you look into the problem, but I don't think that you can boot windows without a Windows bootable CD, which is not free (I also have no idea where to get on).
Hope that helps :)EDIT: The Windows bootable CD is what wizzard is describing above. He is also much more experience than I.
Posted 15 years ago # -
no problem dawn, glad I could help =)
Posted 15 years ago #
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